FeedRight Privacy Policy

The information we collect depends on how you interact with us and which products or pilots you use.

• Contact and account information, such as name, work email, company, role, login credentials, and communication preferences.
• Commercial and support information, such as demo requests, pilot scope, farm requirements, support tickets, attachments, and conversation history.
• Device and website information, such as IP address, browser type, pages viewed, referring pages, and approximate location inferred from network information.
• Farm operating data, such as cage identifiers, feed events, biomass estimates, water quality readings, camera status, appetite signals, pellet observations, and operator review actions.
• Media and model inputs that you choose to provide, such as video clips, images, telemetry files, annotations, or notes used for setup, support, calibration, or product operation.

We use information to provide, secure, improve, and support FeedRight products and related services.

• Create and administer accounts, permissions, workspaces, demos, and pilots.
• Operate appetite analysis, safety checks, simulation, reporting, and feeding decision workflows.
• Respond to questions, provide technical support, send service notices, and manage customer relationships.
• Monitor reliability, detect misuse, troubleshoot product issues, and protect the security of the platform.
• Analyze product performance, improve user experience, develop new features, and measure business communications.
• Meet legal, tax, accounting, audit, and compliance obligations.

Farm data is sensitive operational information. We use it to deliver the product features you request, support deployments, validate safety controls, and improve system performance for your environment.

When we use data for analytics, benchmarking, or research, we aim to aggregate, de-identify, or otherwise limit information so it is not reasonably associated with a specific person, farm, cage, or customer unless that association is required for the agreed service.

We share information only when it is needed to operate the business, provide the platform, comply with law, or complete a transaction authorized by you.

• Service providers that help with cloud hosting, authentication, analytics, communications, customer support, security, and payment or billing operations.
• Partners involved in an authorized pilot, integration, or deployment, such as hardware, sensor, or connectivity providers.
• Professional advisers, auditors, insurers, or authorities when needed for legal, compliance, safety, or business continuity reasons.
• A successor organization if FeedRight is involved in a merger, financing, acquisition, reorganization, or sale of assets.

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. These safeguards may include access controls, audit trails, encryption, network protections, and least-privilege operating practices.

We keep information for as long as needed for the purposes described in this policy, including to provide services, maintain records, resolve disputes, improve security, satisfy legal obligations, and enforce agreements. Retention periods can vary based on account status, product configuration, contractual commitments, and legal requirements.

Depending on your location and relationship with us, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information.

You can contact us at feedright.tech@gmail.com to make a privacy request. We may need to verify your identity or authority before responding.

You can unsubscribe from marketing emails using the unsubscribe instructions in those emails. We may still send service, security, account, and transaction messages when needed.

FeedRight may process information in Malaysia and in other locations where our team, affiliates, partners, or service providers operate. Privacy protections may differ by location, but we use contractual, technical, and organizational safeguards where appropriate.

Our website and products may use cookies, local storage, pixels, logs, and similar technologies to keep sessions working, remember preferences, understand traffic, improve performance, and secure the service.

Browser settings may let you block or delete cookies. Some features may not work correctly if required cookies or local storage are disabled.

We may update this policy as our products, legal obligations, or business practices change. If changes are material, we will provide notice through the website, product, email, or another reasonable channel.

For privacy questions, contact feedright.tech@gmail.com.